Contact Information

Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma and Colorado. Note: All times given in Central Time.

General Inquiries
Call:  24 Hour Account Information Line
Customer Service Representatives available:
M-F  7:30 a.m. - 10:00 p.m. and SAT  7:30 a.m. - 4:00 p.m.
800-453-2265
Click: Email Us
Come By: Find a branch or ATM
Online Banking and Mobile Banking
Online Banking and Bill Pay Customer Support
M-F  7:30 a.m. - 10:00 p.m.
SAT  7:30 a.m. - 4:00 p.m.
800-986-2265
Mobile Banking Customer Support
M-F  7:30 a.m. - 10:00 p.m.
SAT  7:30 a.m. - 4:00 p.m.
844-782-7206
Reporting Suspicious Emails: To report a suspicious email that uses Commerce Bank’s name forward to: phishing@commercebank.com
Online Banking/Mobile Banking Password Resets
7 days a week 6 a.m.-Midnight (excluding traditional holidays).
800-986-2265
Small Business Online Banking
M-F  7:30 a.m. - 10:00 p.m.
SAT  7:30 a.m. - 4:00 p.m.
800-986-2265
Personal Account Information
24 Hour Account Information Line
800-453-2265
Commerce Brokerage Services, Inc. 800-772-7283
Locate a Brokerage Services branch
Personal Accounts & Services
M-F  7:30 a.m. - 10:00 p.m.
SAT  7:30 a.m. - 4:00 p.m
800-641-2265
Reorder Personal Checks
Personal Loans
M-F  7:30 a.m. - 10:00 p.m.
SAT  7:30 a.m. - 4:00 p.m
800-449-9829
Mortgages - New Loans and Applications
M-F  8:00 a.m. - 5:00 p.m.
800-903-3210
mymortgage@commercebank.com
Mortgages - Existing Loans
M-F  8:00 a.m. - 5:00 p.m.
800-821-0083
Ask.cmc@commercebank.com
Student Loans
M-F  8:30 a.m. - 5:00 p.m.
800-666-3910
Money101@commercebank.com
Credit and Debit Cards
Visa Check Card
M-F  7:30 a.m. - 10:00 p.m.
SAT  7:30 a.m. - 4:00 p.m.
800-617-7480
Consumer Credit Card
( 24 hours a day )

   Your voice is important
800-645-2103
From outside the U.S. call collect: 314-514-6299
Give us your credit card feedback.
Lost or Stolen Credit Card
or Visa Check Card

( 24 hours a day)
800-617-7480
Trust Services
Private Banking Information Request Form
The Commerce Trust Company Customer Support
M-F  7:30 a.m. - 10:00 p.m.
SAT  7:30 a.m. - 4:00 p.m.
877-605-7490
ctc.techsupport@commercebank.com
Student Services
Student Loans
M-F  8:30 a.m. - 5:00 p.m.
800-666-3910
money101@commercebank.com
Student Banking
M-F  7:30 a.m. - 10:00 p.m.
Sat  7:30 a.m. - 4:00 p.m.
800-453-2265
mymoney@commercebank.com
Small Business / Commercial Banking
24 Hour Account Information Line

   Your voice is important
800-453-2265
Give us your business account feedback
Capital Markets 800-548-2663
capitalmarketsgroup@commercebank.com
Treasury Services & Commerce Connections 800-207-0886
Treasury Services Specialists
Commercial & Corporate Cards 800-892-7104
corpcard.sales@commercebank.com
Correspondent Banking 800-892-7100 - Dial 8 then ext. 22488
or
816-234-2488
Foreign Exchange Trading Desk 800-892-7100 - Dial 8 then ext. 22610
Foreign Currency Services 800-892-7100 - Dial 8 then ext. 22519
International Services 800-892-7100 - Dial 8 then ext. 22608
Merchant Services 800-828-1629
merchant.sales@commercebank.com
Small Business Checking 866-365-9346
Reorder Business Checks
Small Business Loans 866-365-9346
Credit Bureau Disputes
Credit Cards:
PO Box 411036
Kansas City, MO 64141-1036
Credit Report Dispute Form
Fax#: 816-234-2811
Consumer Loans:
P.O. Box 413658
Kansas City, MO 64141-3658
Credit Report Dispute Form
Fax #: 816-760-7941
1st Mortgage Loans – Commerce Mortgage Corp:
922 Walnut, Suite 1100, MS: TB11-cm3
Kansas City, MO 64106
Fax #: 816-234-2479
Phone: 800-821-0083
Student Loans:
Our student loan servicers handle credit disputes.
Student Loan Servicers
Phone: 800-666-3910

Important Disclaimers:

  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.