24-Hour Account Information Line

With the convenience of our toll-free 24-Hour Account Information Line, you’re always close to your money at home, on the road or around the world. Just use your confidential Access Code* to bank by phone or to quickly get the information you need.

Call 1-800-453-2265 24-Hours a day to:
  • Check account activity, including deposits, automatic payments, cleared checks, Check Card purchases and ATM withdrawals
  • Transfer funds between deposit accounts and from a Home Equity Line of Credit to a deposit account
  • Check loan balances and make payments from any Commerce account
  • Check credit card transactions and make payments from any account
  • Locate Commerce Bank branches and ATMs by zip code
  • Get rate quotes for CDs and Money Market accounts and more

To access the 24-Hour Account Information Line, call 1-800-453-2265 and select:


To work with your account, loan or credit card


If you are considering a new account, loan or CD


To report a lost or stolen credit or debit card


For locations, Online Banking help and more


To repeat menu


To speak with a Commerce Bank representative

Commerce Customer Service Representatives are available Monday through Friday from
7:30 a.m. to 10:00 p.m. and Saturday from 7:30 a.m. to 4:00 p.m. Central Time.


  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
  • For assistance in setting up your access code for the first time, please call 1-800 453-2265 and select option 0 to speak to a customer service representative.
  • Commerce Bancshares, Inc. call center services are licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,561,707; 5,828,734; 5,684,863; 5,815,551; 5,974,120; 5,917,893; 5,898,762; and others.