Contact Information

Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma and Colorado. Note: All times given in Central Time.

General Inquiries
Call:  24 Hour Account Information Line
Customer Service Representatives available:
M-F  8:00 a.m. - 8:00 p.m. and SAT  8:00 a.m. - 4:00 p.m.
800-453-2265
Click: Email Us
Come By: Find a branch or ATM
Online Banking and Mobile Banking
Online Banking and Bill Pay Customer Support
M-F  8:00 a.m. - 8:00 p.m.
SAT  8:00 a.m. - 4:00 p.m.
800-986-2265
Mobile Banking Customer Support
M-F   8:00 a.m. - 8:00 p.m.
SAT  8:00 a.m. - 4:00 p.m.
844-782-7206
Reporting Suspicious Emails: To report a suspicious email that uses Commerce Bank’s name forward to: phishing@commercebank.com
Online Banking/Mobile Banking Password Resets
7 days a week 5:30 a.m. - Midnight (excluding traditional holidays).
800-986-2265
Small Business Online Banking
M-F   8:00 a.m. - 8:00 p.m.
SAT  8:00 a.m. - 4:00 p.m.
800-986-2265
Personal Account Information
24 Hour Account Information Line
800-453-2265
Commerce Brokerage Services, Inc. 800-772-7283
Locate a Brokerage Services branch
Personal Accounts & Services
M-F   8:00 a.m. - 8:00 p.m.
SAT  8:00 a.m. - 4:00 p.m
800-641-2265
Reorder Personal Checks
Personal Loans
M-F   8:00 a.m. - 8:00 p.m.
SAT  8:00 a.m. - 4:00 p.m
800-449-9829
Mortgages - New Loans and Applications
M-F  8:00 a.m. - 5:00 p.m.
800-903-3210
mymortgage@commercebank.com
Mortgages - Existing Loans
M-F  8:00 a.m. - 5:00 p.m.
800-821-0083
ask.cbm@commercebank.com
Student Loans
M-F  8:30 a.m. - 5:00 p.m.
800-666-3910
Money101@commercebank.com
Credit, Debit & Prepaid Cards
mySpending Card®
M-F 8:00 a.m. - Midnight
SAT 8:00 a.m. - 4:00 p.m.
888-373-2883
From outside the U.S. call collect: 314-514-6299
Lost or Stolen mySpending Card®
( 24 hours a day )
888-373-2883
From outside the U.S. call collect: 314-514-6299
Debit Card
M-F  8:00 a.m. - Midnight
SAT  8:00 a.m. - 4:00 p.m.
800-617-7480
From outside the U.S. call collect: 314-514-6299
Lost or Stolen Debit Card
( 24 hours a day )
800-617-7480
From outside the U.S. call collect: 314-514-6299
Consumer Credit Card
( 24 hours a day )

   Your voice is important
800-645-2103
From outside the U.S. call collect: 314-514-6299
Give us your credit card feedback.
Lost or Stolen Consumer Credit Card
( 24 hours a day )
800-645-2103
From outside the U.S. call collect: 314-514-6299
Trust Services
Private Banking Information Request Form
The Commerce Trust Company Customer Support
M-F   8:00 a.m. - 8:00 p.m.
SAT  8:00 a.m. - 4:00 p.m.
877-605-7490
ctc.techsupport@commercebank.com
Student Services
Student Loans
M-F  8:30 a.m. - 5:00 p.m.
800-666-3910
money101@commercebank.com
Student Banking
M-F   8:00 a.m. - 8:00 p.m.
Sat  8:00 a.m. - 4:00 p.m.
800-453-2265
mymoney@commercebank.com
Small Business / Commercial Banking
24 Hour Account Information Line

   Your voice is important
800-453-2265
Give us your business account feedback
Capital Markets 800-548-2663
capitalmarketsgroup@commercebank.com
Treasury Services & Commerce Connections® 800-207-0886
Treasury Services Specialists
Commercial & Corporate Cards 800-892-7104
corpcard.sales@commercebank.com
Correspondent Banking 800-892-7100 - Dial 8 then ext. 22488
or
816-234-2488
Foreign Exchange Trading Desk 800-892-7100 - Dial 8 then ext. 22610
Foreign Currency Services 800-892-7100 - Dial 8 then ext. 22519
International Services 800-892-7100 - Dial 8 then ext. 22608
Merchant Services 800-828-1629
merchant.sales@commercebank.com
Small Business Checking 866-365-9346
Reorder Business Checks
Small Business Loans 866-365-9346
Credit Bureau Disputes
Credit Cards:
PO Box 411036
Kansas City, MO 64141-1036
Credit Report Dispute Form
Fax #: 816-234-2811
Consumer Loans:
P.O. Box 413658
Kansas City, MO 64141-3658
Credit Report Dispute Form
Fax #: 816-760-7941
Deposit/Savings Accounts/Chexsystem:
Recovery Dispute Representative
P.O. Box 419248
Mailstop: KCREC-10
Kansas City, MO 64141-6248
Credit Report Dispute Form
Fax #: 816-234-7021
1st Mortgage Loans – Commerce Bank Mortgage:
922 Walnut, Suite 1100, MS: TB11-cm3
Kansas City, MO 64106
Fax #: 816-234-2479
Phone: 800-821-0083
Student Loans:
Our student loan servicers handle credit disputes.
Student Loan Servicers
Phone: 800-666-3910

Important Disclaimers:

  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

Contact Information

Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma and Colorado. Note: All times given in Central Time.

General Inquiries

24 Hour Account Information Line Customer Service Representatives available: M-F 8:00 a.m. - 8:00 p.m. SAT 8:00 a.m. - 4:00 p.m. mymoney@commercebank.com

To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.