Phishing Scams

To report a suspicious email or text message that uses Commerce Bank’s name, please forward the email to us immediately at phishing@commercebank.com or call us at 800-453-2265. Commerce will never send emails or text messages that ask you to click on a link to activate or unblock your account. If you receive an email or text message with this request, delete the message immediately and do not click on the link(s).


Commerce Bank will never ask for any personal or account information, including Social Security numbers, account numbers, security questions, PINs, email addresses or passwords via email, unsolicited phone calls or text messages.

There has been a recent nation-wide increase in phishing scams against financial institutions, including those targeting Commerce Bank. Current phishing attempts on Commerce Bank are in the form of emails and text messages to customers asking them to complete an online form by supplying account information and PIN numbers.

If you receive an email, phone call or text message requesting verification of your Social Security number, account number, password or PIN, DO NOT ENTER the information. Instead, please contact Commerce Bank at 800-453-2265 for verification before responding to any such request.

Because Commerce Bank takes the security of our customers' accounts and personal information very seriously, we have a team of experienced staff that is actively uncovering and removing phishing sites that attempt to steal the identities of our customers.

Disclosures:

  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.