Online Banking Alerts FAQs

What are Online Banking Alerts?
Alerts are email messages that help you stay informed about important account information and assist you in keeping your accounts secure.
What kinds of Alerts are available?
Security Alerts and Account Alerts.
How should I use the Alerts tool?
Alerts is not a tool which allows you to prevent certain events from occurring or the opportunity to confirm events prior to them taking place. Instead, Alerts are sent to you after the triggering event has taken place and should be utilized only as an after-the-fact reminder of a completed event. If you have any questions or concerns about the event described in a particular Alert, contact us at the number listed in that Alert.
What is a Security Alert?
Security Alerts are emails that notify you when certain events occur that relate to the security of your financial information, such as a change to your Online Banking Password or Customer ID. Being alerted to these types of changes can help you detect potential fraud. Security Alerts are automatically enabled when you sign up for Alerts. They can be turned off, but we encourage you to keep them turned on for your own protection.
What is an Account Alert?
Account Alerts are emails that notify you of important account activity, such as when you have insufficient funds in your account or when a direct deposit has been received. When you sign up for Alerts, you have the opportunity to select which Account Alerts you would like to receive.
How do I set up Online Banking Alerts?
To set up Alerts, login to Online Banking and select "Alerts" from the left hand menu. Click on "Sign up" and follow the on-screen prompts. You will be asked to enter a primary email address and will have the option to enter a secondary email address. You may then choose which types of Alerts you would like to receive. By signing up for Alerts, you are automatically signed up for Security Alerts. They can be turned off, but we encourage you to keep them turned on for your protection. Please be sure to adjust your email setting to allow emails from commercebankalerts@commercebank.com.
How do I make changes to my Online Banking Alert preferences?
To make changes to your Alert preferences, login to Online Banking and select "Alerts" from the left hand menu. Select either the Security Alert tab or the Account Alert tab. You may choose to change your email address, add a secondary email address, enable or disable alerts. You may also choose to send a specific Alert to your primary email address, a secondary email address or both. Changes to the "Recurring transfer set to expire" Alert can also be made on the Pending Transfer Details screen. Click "Transfers", "Pending Transfers", "Edit/Cancel", then follow the on-screen instructions.
When will I receive my Alert?

Security Alerts will be sent as soon as an event occurs that triggers a Security Alert.

Account Alerts are based on the previous business day's posted transactions. One exception is the "Direct deposit received" Alert. If you sign up for the "Direct deposit received" Alert and we receive your direct deposit before 9 p.m., in most instances you will receive your Alert the same day the direct deposit is received.

Can I receive Commerce Bank Alerts via my mobile phone?
Alerts are currently sent via email. If email is enabled on your phone, you may choose to have Alerts sent to your phone's email address.

Disclosures:

  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.