E-Statement Frequently Asked Questions

What is an E-Statement?
An E-Statement is an electronic version of your periodic statement available though Online Banking. An E-Statement contains the same information as your paper statement, in the same format and is presented as an Adobe® Portable Document Format (PDF) file that you can view, print or save at your convenience.
How do I view my cancelled checks and statements?
Both checks and statements are available in Online Banking.

To view your checks: On the “Account Detail” screen, locate the check and click “Front” or “Back” to view the check. Check images are available for ninety (90) days.

To view your statements: In the “Accounts” section of Online Banking, go to “Statement” on the left hand menu. Click on the dropdown menus to select the account and the statement you wish to see; then click “View Statements.” E-Statements are available to view and print for up to seven (7) years.

How much do E-Statements cost?
E-Statements are free.
What types of accounts are E-Statements available for?
E-Statements are currently available for personal checking, savings, money market and credit card accounts.
How do I sign up for E-Statements?
  • At www.commercebank.com log in to Online Banking
  • Click “Self Service” on the left menu
  • Choose “Choose Statement Options/Stop Paper Statements” under Preferences
  • Select the E-Statement option
  • Follow the instructions to activate your E-Statement
After enrollment, when will I receive my first E-Statement?
E-Statements are always available to customers who have activated Online Banking. We will send an email (to the email address you provide when you select the option) notifying you when your E-Statement becomes available each month. If you are currently receiving a paper statement delivered by U.S. Mail, it will be delivered for one (1) statement cycle after selection of the E-Statement option.
I signed up for E-Statements, why am I still receiving paper statements?
If you are currently receiving a paper statement delivered by U.S. Mail, it will be delivered for one (1) statement cycle after selection of the E-Statement option.
How far back can I access my E-Statements?
Each E-Statement, including any legal notices about your Account which are provided electronically as part of your statement, will remain available online for seven (7) years. You may also print the statements or download to your own system as needed.
What software do I need to view E-Statements?
Your E-statements will be delivered as an Adobe® Portable Document Format (PDF) file. To access and retain a PDF file, you need the free Adobe® Reader® (version 6.0 or higher).
Will E-Statements have the same information as paper statements?
Yes, an E-Statement contains the same information as your paper statement.
Can my joint account holder view the E-Statements?
Yes, as long as the joint account holder has access to Online Banking.
How can I change the email address that my E-Statement notification is sent to?
You may change your email address in the Self Service section of Online Banking. Click on “Personal Information”; then select “Manage My Email Address.”
How will I know when my E-Statement is available?
We will send an email reminder (to the email address you provided to us) notifying you when your E-Statement becomes available to view through Online Banking. Email notification is automatically enabled when you elect the E-statement option.
If I donít receive or if I delete my email notification, can I still view my E-Statement?
Yes, just log in to Online Banking. In the “Accounts” section of Online Banking, go to “Statement” on the left hand menu. Click on the drop down menus to select the account and the statement you wish to see; then click “View Statements.”
Can email notifications be sent to multiple email addresses?
No, email notifications cannot be sent to multiple email addresses at this time.
Why didnít I receive my E-Statement notification for this period?
An incorrect email address or email filter could be the issue. To confirm we have the correct email address for you, log in to Online Banking and select “Manage Email Addresses” from the “Self Service” menu. If the email address is incorrect, please update your email address. If the email address is correct, your email filter may be blocking emails sent from our email address. If so, please adjust your filter or junk mail settings to allow emails coming from Commerce Bank (asklistensolve.com). This will allow you to receive E-Statement notifications from us.
What if I want to receive paper statements again?
You may change your statement option three ways:
  • Log in to Online Banking and choose “Self Service,” then “Choose Statement Options”
  • Call 800-368-6835
  • Come by your nearest Commerce branch

Credit Card E-Statements

Why didnít I receive a statement for this period?
Regardless of format (paper or electronic), periodic statements are only produced if credit card transaction activity has occurred during a given statement cycle.
Can I sign up for credit card E-Statements even if I donít have a Commerce deposit or savings account?
Yes, E-Statements are available for all credit cardholders regardless of deposit or savings account relationships.
If I have multiple credit card accounts, can I receive E-Statements only for selected accounts?
Yes, you may select a statement delivery option for each credit card account you have with Commerce Bank.
Which Commerce Bank credit cards are eligible to enroll in E-Statements?
All personal credit card accounts are eligible to enroll in E-Statements.
Can I mail in my payment if I receive E-Statements?
Yes, but you can save time and money by making payments through Online Banking; just transfer money from your checking or savings account to make the payment. Payments can also be mailed to Commerce Bank; PO Box 806000; Kansas City, MO 64180-6000. Include your name, address and account number with your payment.

Disclosures:

  1. Minimum balance of $1,000 or daily average of $2,000 required to avoid monthly fee.