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Paperless Statement FAQs

A paperless statement is an electronic version of your periodic statement available through Online Banking. A paperless statement contains the same information as your paper statement, in the same format and is presented as an Adobe® Portable Document Format (PDF) file that you can view, print or save at your convenience.
Both checks and statements are available in Online Banking.

To view your checks:
• On the “Account Detail” screen, locate the check and click “Front” or “Back” to view the check.
• Check images are available for ninety (90) days.

To view your statements:
• In the “Accounts” section of Online Banking, go to “Statement” on the left hand menu.
• Click on the dropdown menus to select the account and the statement you wish to see; then click “View Statements.”

Paperless statements are available to view and print for up to seven (7) years.
Paperless statements are free.
Paperless statements are currently available for personal checking, savings, money market and credit card accounts.
Log in to Online Banking and under "Customer Service" click "Account Management"
• Choose "Statement Options"
• Follow the instructions to activate your paperless statement
Paperless statements are always available to customers who have activated Online Banking. We will send an email (to the email address you provide when you select the option) notifying you when your paperless statement becomes available each month. If you are currently receiving a paper statement delivered by U.S. Mail, it will be delivered for one (1) statement cycle after selection of the paperless statement option.
If you are currently receiving a paper statement delivered by U.S. Mail, it will be delivered for one (1) statement cycle after selection of the paperless statement option.
Each paperless statement, including any legal notices about your Account which are provided electronically as part of your statement, will remain available online for seven (7) years. You may also print the statements or download to your own system as needed.
Your paperless statements will be delivered as an Adobe® Portable Document Format (PDF) file. To access and retain a PDF file, you need the free Adobe® Reader® (version 6.0 or higher).
Yes, a paperless statement contains the same information as your paper statement.
Yes, as long as the joint account holder has access to Online Banking.
You may change your email address in Online Banking under “Customer Service”.

• Click on “My Profile”
• Select “Email Address.”
We will send an email reminder (to the email address you provided to us) notifying you when your paperless statement becomes available to view through Online Banking. Email notification is automatically enabled when you elect the paperless statement option.
Yes, just log in to Online Banking. In the “Accounts” section of Online Banking, go to “Statement” on the left hand menu.

• Click on the drop down menus
• Select the account and the statement you wish to see
• Click “View Statements.”
No, email notifications cannot be sent to multiple email addresses at this time.
An incorrect email address or email filter could be the issue. To confirm we have the correct email address for you, log in to Online Banking and click on “My Profile” under “Customer Service” and select “Email Address”. If the email address is incorrect, please update your email address. If the email address is correct, your email filter may be blocking emails sent from our email address. If so, please adjust your filter or junk mail settings to allow emails coming from Commerce Bank (@asklistensolve.com). This will allow you to receive paperless statement notifications from us.
You may change your statement option three ways:

Log in to Online Banking and under "Customer Service"
• Click "Account Management"
• Select "Choose your Statement Options/Stop Paper Statements"
• Call 800-368-6835
• Come by your nearest Commerce branch

Credit Card Paperless Statements

Regardless of format (paper or electronic), periodic statements are only produced if credit card transaction activity has occurred during a given statement cycle.
Yes, paperless statements are available for all credit cardholders regardless of deposit or savings account relationships.
Yes, you may select a statement delivery option for each credit card account you have with Commerce Bank.
All personal credit card accounts are eligible to enroll in paperless statements.
Yes, but you can save time and money by making payments through Online Banking; just transfer money from your checking or savings account to make the payment. Payments can also be mailed to Commerce Bank; PO Box 806000; Kansas City, MO 64180-6000. Include your name, address and account number with your payment.

Disclosures:

† To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

The information provided on this website is not meant as a recommendation or endorsement of any specific security or strategy. An individual’s situation can vary; therefore the information provided above should be relied upon only when coordinated with individual professional advice.

Mutual funds, annuities, and other investment products:

Not FDIC-insured

May lose value

No bank guarantee

Commerce Brokerage Services, Inc., Member FINRA/SIPC, is a wholly owned subsidiary of Commerce Bank. This site is not intended for use by, or to provide any information to, investors in any state where Commerce Brokerage Services, Inc. is not registered or in any jurisdiction outside the United States of America where such use would be prohibited or otherwise regulated. Nothing on this web site shall be considered a solicitation to buy or an offer to sell a security to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the securities laws of such jurisdiction.

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