A Cut Above The Rest

“Customer support is extremely important to our business, and we pride ourselves on being able to meet the unique needs of each customer,” said Theodore. “All situations are different, so we need to maintain a flexible approach to handling every purchase and every payment.”

He found that Commerce Bank mimicked his client-centered philosophy by working with each customer individually and never suggesting a one-size-fits all solution. “When selecting a card processing partner, we contacted several providers and none were able or willing to meet our needs, whereas Commerce was eager to work with us and their in-house support team has provided top notch service for our merchant relationship,” Theodore shared.

Speaking of service, he went on to say, “Dealing in a high-ticket industry, we take extreme caution against fraudsters, therefore a quick adoption to EMV technology was imperative. We also required a custom solution that integrated our fraud screening with our payment processing. When we were on-boarded, Commerce solved for our needs and created a seamless overall experience. We really benefited from this kind of forward thinking, and it’s good to know that Commerce won’t back down from a challenge.”

And Commerce continues that high level of service even after the sale. Theodore said, “As we continue to expand our business, we look forward to having Commerce Bank grow with us.” That certainly has a nice ring to it.

“A payment is not just a transaction to us – it’s a measure of trust.”
— Theodore Meierotto

Also see:

• Tips to avoid being the target of scams when working remotely
• 5 ways tech tools can save time for your business