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Contact Us

Contact Commerce

Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma, and Colorado.
Note: All times given in Central Time.

General Questions

24-Hour Account Information Line

800-453-2265

Speak With A Customer Service Representative

855-659-1656

Mon-Fri 8:00 a.m. - 8:00 p.m.
Sat 8:00 a.m. - 4:00 p.m.

Online Banking and Mobile Banking

Online Banking and Bill PaY Customer Support

800-986-2265

Mon-Fri 8:00 a.m. - 8:00 p.m. 
 Sat.  8:00 a.m. - 4:00 p.m.

Mobile Banking Customer Support

844-782-7206

Mon-Fri 8:00 a.m. - 8:00 p.m. 
 Sat 8:00 a.m. - 4:00 p.m. 

Online/Mobile Banking Password Resets

800-986-2265

7 days a week 5:30 a.m. - Midnight (excluding traditional holidays).

Small Business Online Banking

800-986-2265

Mon-Fri 8:00 a.m. - 8:00 p.m.
Sat 8:00 a.m. - 4:00 p.m.

Report Suspicious Emails

To report a suspicious email that uses Commerce Bank's name forward to phishing@commercebank.com1

Personal Account Information

24-Hour Account Information Line

800-453-2265

Commerce Brokerage Services, Inc.

800-772-7283

Locate a Brokerage Services branch

Personal Accounts & Services

800-641-2265

Mon-Fri 8:00 a.m. - 8:00 p.m.
Sat 8:00 a.m. - 4:00 p.m.

Reorder Personal Checks

Personal Loans and Home Equity Lines of Credit

800-449-9829

Mon-Fri 8:00 a.m. - 8:00 p.m.
Sat 8:00 a.m. - 4:00 p.m.

PERSONAL LOAN WEB PAYMENTS

866-658-9333

Consumer Web Payments

24 Hour Online Payments

Personal Loan Payment Options

Mortgages - New Loans and applications 

800-903-3210

Mon-Fri 8:00 a.m. - 5:00 p.m.

mymortgage@commercebank.com1

Mortgages - Existing Loans

800-821-0083

Mon-Fri 8:00 a.m. - 5:00 p.m.

ask.cbm@commercebank.com1

Student Loans

800-666-3910

Mon-Fri 8:30 a.m. - 8:00 p.m.

Money101@commercebank.com1

Credit, Debit & Prepaid Cards

Myspending Card®

888-373-2883

Mon-Fri 8:00 a.m. - Midnight 
 Sat 8:00 a.m. - 4:00 p.m. 

From outside the U.S. call collect: 314-514-6299

LOST OR STOLEN MYSPENDING CARD®

888-373-2883

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Debit Card

800-617-7480

Mon-Fri 8:00 a.m. - Midnight 
 Sat 8:00 a.m. - 4:00 p.m. 

From outside the U.S. call collect: 314-514-6299

Lost or Stolen Debit Card

800-617-7480

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Consumer Credit Card

800-645-2103

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Lost or Stolen Consumer Credit Card

800-645-2103

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Trust Services

Private Banking Information

Request Form

The Commerce Trust Company Customer Support

877-605-7490

Mon-Fri 8:00 a.m. - 8:00 p.m. 
 Sat 8:00 a.m. - 4:00 p.m. 

ctc.techsupport@commercebank.com1

Commerce Brokerage Services

800-772-7283

Mon-Fri 8:00 a.m. - 4:30 p.m.

Locate a Brokerage Services branch

CommerceBrokerage@commercebank.com1

Student Services

Student Loans

800-666-3910

Mon-Fri 8:30 a.m. - 5:00 p.m.

Money101@commercebank.com1

Student Banking

800-453-2265

Mon-Fri 8:00 a.m. - 8:00 p.m.
 Sat 8:00 a.m. - 4:00 p.m.

Money101@commercebank.com1

Small Business / Commercial Banking

24-Hour Account Information Line

800-453-2265

Small Business Checking

866-365-9346

Reorder Business Checks

Small Business Loans

866-365-9346

Capital Markets

800-548-2663

capitalmarketsgroup@commercebank.com1

Treasury Services & Commerce Connections®

800-207-0886

Commercial & Corporate Cards

800-892-7104

corpcard.sales@commercebank.com1

CorresponDent Banking

800-892-7100

Dial 8 then ext. 22488 or 816-234-2488

Foreign Exchange Trading Desk

800-892-7100

Dial 8 then ext. 22610

Foreign Currency Services

800-892-7100

Dial 8 then ext. 22519

International Services

800-892-7100

Dial 8 then ext. 22608

Merchant Services

800-828-1629

merchant.sales@commercebank.com1

Credit Bureau Disputes

Credit Cards & Consumer Loans

Credit Bureau Disputes Representative
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form (PDF)
Fax: 816-760-3743

Deposit/Savings Accounts/Chexsystem

Credit Recovery Dispute Representative
PO Box 419248
Mailstop: KCREC-10
Kansas City, MO 64141-6248
Credit Report Dispute Form (PDF)
Fax: 816-234-7021

1st Mortgage Loans - Commerce Bank Mortgage

922 Walnut, Suite 1100
Mailstop: T811-cm3
Kansas City, MO 64106
Fax: 816-234-2479
Phone: 800-821-0083

Student Loans

Our student loan servicers handle credit disputes.
Student Loan Services (PDF)
Phone: 800-666-3910

Disclosures:

1 To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

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