Digital Accessibility to Serve You Better
Welcome
We want everyone who visits us online to feel as welcome as they do in our physical branch locations. Every individual should have access to financial education, financial products, and their accounts. That’s why we’re always striving to make our sites more accessible for people with disabilities, and more user-friendly for everyone. On our sites, we implement Web Content Accessibility Guidelines (WCAG) to reduce as many barriers as we can. Our goal is to have our sites conform to level AA of the WCAG 2.1. The WCAG are the internationally recognized standard for digital accessibility, and rank compliance levels as A, AA or AAA. AA makes web content accessible for users in a wider variety of contexts and meets the most common barriers. It is the level of conformance many accessibility practitioners recommend.
Here are a few of the ways we make sure everyone has equal access to the information on our sites, represented by the accessibility principles acronym POUR:
1) Perceivable information
We strive to present all content on our sites in ways that make it easy to understand and distinguish from the background, even if a user does not see or hear well.
We include closed captioning and transcripts for time-based media such as video. To read a transcript, users may click the link found below the video content.
We provide alternative text for non-text content like images, charts and illustrations to convey their purpose.
We make our pages easier to see and read through correct color contrast and the fonts on the page.
Most major web browsers have options to adjust fonts and colors. For the best experience, we recommend a mix of settings like enlarging font size and zooming into the browser.
2) Operable interfaces and navigation
Many people don’t use a mouse and instead rely on a keyboard, tap or flick to interact with the web. This requires all functionality to be accessible via multiple technologies including not just mouse, keyboard, and tap and flick but also alternative keyboards and voice recognition speech input.
- We provide ways to help you navigate, find content and know where the user is on the page, no matter what type of interface is used.
- Some people need more time than others to read and use content. Users can pause content on our sites to allow them sufficient time to consume it.
- Users can enlarge text up to 400% on our sites and zoom in to see things better.
1. Here’s a shortcut on how to adjust type size on a desktop: use “CTRL” on a PC or “CMD” on a Mac, plus the plus (+) or minus (-) keys in the web browser. Or:
2. In Windows, press the Windows key and plus sign (+) at the same time to zoom in. Users can also use the “Magnifier” application under "Accessories".
3. On Mac, go to “System Preferences,” open “Universal Access” and select the “Seeing” tab. Check the box under “Zoom” to “On.”
4. On an Apple device, tap “Settings,” then “General,” then “Accessibility.” Tap the “Zoom” button and toggle it “On.”
3) Understandable information
We always strive to keep our content simple and understandable to the broadest audience possible. We try to use clear, simple language and avoid any unusual words, phrases or abbreviations that are not defined. We design our content to appear and operate in predictable ways that are easy to navigate.
4) Robust content
Our content is compatible with different browsers and can be accessed by a variety of device types and user tools.
- To find and use a screen reader
- To use accessibility tools on mobile
- VoiceOver for iOS and TalkBack for Android are the screen readers that come built in. They can be turned on in the settings menu on the accessibility page. Users can set the zoom or magnifier, invert colors, set color filters and find other tools here as well.
If you have a digital accessibility request, please contact us.
Phone
To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
