Team Member Services
Benefits Information
Your Benefits at Commerce
Annual Enrollment takes place in October/November each year. During this time, you can make changes or add coverage to your benefits for the following calendar year. Eligible, new team members have 30 days from their start date to enroll in benefits.
Links to helpful information and additional details, visit Workday opens in a new window. and complete your enrollment.
- 2025 Benefits Guide opens in a new window[PDF]
- Contacts & Providers opens in a new window[PDF]
- Mental Health Care Resource Guide opens in a new window[PDF]
- Veterans Resource Guide opens in a new window[PDF]
- LGBTQ+ Benefits Guide opens in a new window[PDF]
- CDHP + HSA Resources/Flexible Spending Account Resources
- Consumer Driven Health Plan 101 opens in a new window[PDF]
- What qualifies as Preventive Care within CDHP? opens in a new window[PDF]
- CDHP + HSA Summary PDF opens in a new window[PDF]
- Limited-Use Health Care FSA PDF opens in a new window[PDF]
- Dependent Care Reimbursement Account opens in a new window[PDF]
- Using My Flexible Spending Account FSA Debit Card opens in a new window[PDF]
- Healthcare Reimbursement Account opens in a new window[PDF]
- FSA Claim Form (for Health & Dependent Care Flex) opens in a new window[PDF]
- FSA Eligible Expenses opens in a new window[PDF]
- TriStar Online Account Management opens in a new window[PDF]
- 2025 Benefits Price Sheet opens in a new window[PDF]
- 2025 COBRA Rates opens in a new window[PDF]
- 2025 Identity Theft Services opens in a new window[PDF]
- Identity Theft Summary of Benefits No Commerce Account opens in a new window[PDF]
- Plan Summaries opens in a new window[PDF]
- CVS Caremark (Covered Vaccinations opens in a new window[PDF] / Formulary opens in a new window[PDF] / Specialty Formulary opens in a new window[PDF] / Provider Information opens in a new window.)[PDF]
- MetLife Voluntary Plans (Critical Illness opens in a new window.[PDF] / Accident opens in a new window.[PDF] / Hospital Indemnity opens in a new window.)[PDF]
- Participating Investment Plan – 401(k) opens in a new window.[PDF]
- Securian Life Plan Summary opens in a new window[PDF]
- Business Travel Accident Summary opens in a new window[PDF]
- Vacation Purchase opens in a new window[PDF]
- Post Retirement Site
Healthy Returns
- Healthy Returns Medical Enrolled User Guide opens in a new window[PDF]
- Healthy Returns Non-Medical User Guide opens in a new window[PDF]
Our personalized health and wellness program.
Enter Healthy Returns opens in a new window
Summary of Benefits Coverage (SBC)
- Blue Cross and Blue Shield PPO opens in a new window[PDF]
- Blue Cross and Blue Shield CDHP 1700/3400 Plan and HSA opens in a new window[PDF]
- Blue Cross and Blue Shield CDHP 2500/5000 Plan and HSA opens in a new window[PDF]
- United Health POS Choice Plus opens in a new window[PDF]
- United Health CDHP 1700/3400 Plan and HSA opens in a new window[PDF]
- United Health CDHP 2500/5000 Plan and HSA opens in a new window[PDF]
- Uniform Glossary for SBC opens in a new window[PDF]
SupportLinc - Employee Assistance Program
- EAP Virtual Support opens in a new window[PDF]
- Text Coach® opens in a new window[PDF]
- EAP Program Flyer opens in a new window[PDF]
- 2025 SupportLinc Toolkit opens in a new window[PDF]
Paytient
Care@Work Benefits with Care.com (includes child care, housekeeping, pet care and more!)
Leave Information
Commerce provides Leaves of Absence under the guidelines of the Family Medical Leave Act for all team members who are employed for at least 12 months and have worked 1250 hours.
New Leaves effective 7/1/2024
Matrix will start managing new leaves beginning July 1, 2024.
The Commerce Benefits team will continue to manage leaves that are active/open prior to the Matrix start date until they end.
The Matrix system will be available starting July 1, 2024, if you need to start a new leave. Please contact Matrix using any of the following methods:
Phone: 1-888-288-1495
Online Filing: www.matrixeservices.com opens in a new window.
App: iPhone/iPad or Android/Tablet (search your app store for Matrix Absence)
- Requesting a Leave — Best Practices opens in a new window[PDF]
- Leave FAQs opens in a new window[PDF]
- How to File a Leave of Absence Claim opens in a new window[PDF]
- How to File a Claim Using eServices and Mobile App opens in a new window[PDF]
- Team Member Leave How-to Videos opens in a new window[PDF]
- Manager Supervisor Leave How-to Videos opens in a new window[PDF]
- Leave of Absence — Recording Time-Off for Intermittent Leave opens in a new window[PDF]
Worker's Compensation
Workday
Our team members are our greatest investment.
For questions and support, please refer to Workday Help. You will find many articles there that address common items. If you need further support, please contact the appropriate email box:
- PayrollSupport@CommerceBank.com
- BenefitsSupport@CommerceBank.com
- TalentManagementSupport@CommerceBank.com
Log into Workday opens in a new window.
Team Member Benefits Documentation and Links
- Summary Plan Descriptions (SPD)
- FT/PT Benefits opens in a new window[PDF]
- Health Insurance Marketplace Coverage Options and Your Health Coverage (Exchange Notice) opens in a new window[PDF]
- Identity Theft Terms & Conditions opens in a new window[PDF]
- Notice of HIPAA Privacy Practices opens in a new window[PDF]
- COBRA Initial Notice / HIPPA Privacy and SPD Information opens in a new window[PDF]
- Model General Notice of COBRA Continuation Coverage Rights opens in a new window[PDF]
- Employee Benefit Notices opens in a new window[PDF]
- Summary Annual Reports opens in a new window[PDF]
- IRS Favorable Determination Letter opens in a new window[PDF]
- Notice to Interested Parties of the Commerce Bancshares Participating Investment Plan opens in a new window[PDF]
- A Shopper's Guide to Cancer Insurance opens in a new window[PDF]
- Medicare Part D Notice opens in a new window[PDF]
Transparency of Coverage Information
Health Plans are required to provide machine readable files including detailed pricing data regarding: 1) network negotiated rates for all items and services; 2) allowed amounts for out-of-network items.
Use the links below to access the transparency of coverage information for the Commerce health plans.
Disclosures:
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