Contact Commerce Bank — Personal
Online Banking and Mobile Banking
Online/Mobile Banking Multi-Factor Authentication Reset
833-509-3246
| Mon-Fri | 8 AM – 8 PM |
|---|---|
| Sat | 8 AM – 4 PM |
Report Suspicious Emails
To report a suspicious email that uses Commerce Bank's name forward to phishing@commercebank.com1
Personal Account Information
24-Hour Account Information Line
Personal Accounts & Services
| Mon-Fri | 8 AM – 8 PM |
|---|---|
| Sat | 8 AM – 4 PM |
Personal Loan Web Payments
24-Hour Online Payments
Mortgages — New Loans and Applications
| Mon-Fri | 8 AM – 5 PM |
|---|
Mortgages and Home Equity — Existing Loans
| Mon-Fri | 8 AM – 5 PM |
|---|
Commerce Brokerage Services, Inc.
Health Services Financing (HSF®)
Log in to Online Banking
Activate Online Banking
Make a One-Time Payment
Request information or report an error on your mortgage or home equity loan:
To request information or report an error on your mortgage or home equity loan, written correspondence with your name, account number, and details of your request/concern can be sent to:
Home Equity Loans
Installment Loan Customer Service
PO Box 411647
Kansas City, MO 64141-1647
Mortgage
Commerce Bank Mortgage Corp.
922 Walnut St, Suite 1100
Mailstop: TB11-CM3
Kansas City MO 64106
Credit, Debit & Prepaid Cards
mySpending Card®
888-373-2883
| Mon-Fri | 8 AM – Midnight |
|---|---|
| Sat | 8 AM – 4 PM |
From outside the U.S. call collect: 314-514-6299
Lost or Stolen mySpending Card®
888-373-2883
Debit Card
800-617-7480
| Mon-Fri | 8 AM – Midnight |
|---|---|
| Sat | 8 AM – 4 PM |
From outside the U.S. call collect: 314-514-6299
Lost or Stolen Debit Card
800-617-7480
(24 hours a day)
From outside the U.S. call collect: 314-514-6299
Lost or Stolen Consumer Credit Card
800-645-2103
(24 hours a day)
From outside the U.S. call collect: 314-514-6299
Credit Bureau Disputes
Credit Cards & Consumer Loans
Credit Bureau Disputes Representative
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form — Credit Card Consumer Loan [PDF]
Fax: 816-760-3748
Deposit/Savings Accounts/Chexsystem
Credit Recovery Dispute Representative
PO Box 419248
Mailstop: KCREC-10
Kansas City, MO 64141-6248
Credit Report Dispute Form — Deposit Savings Chexsystem [PDF]
Fax: 816-234-7021
1st Mortgage Loans - Commerce Bank Mortgage
922 Walnut, Suite 1100
Mailstop: TB11-CM3
Kansas City, MO 64106
Credit Report Dispute Form — Mortgage [PDF]
Fax: 816-234-2479
Phone: 800-821-0083
Student Loans
Our student loan servicers handle credit disputes.
Credit Report Dispute Form — Student Loan Services [PDF]
Phone: 800-666-3910
Visa ICS/Advanced Resolution Services, Inc.
Credit Bureau Disputes Visa ICS/ARS
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form — Visa ICS report [PDF]
Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma, and Colorado. All branches will be closed on federal holidays. View our holiday schedule.
Note: All times given in Central Time.
In-person service. Without having to go in person.
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Learn more about Commerce Bank CONNECT® app
We're here when you need us.
- To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
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