Skip To Main Content
circles on a green background

Contact Commerce Bank — Personal

Online Banking and Bill Pay Customer Support

800-986-2265

Mon-Fri 8 AM – 8 PM
Sat 8 AM – 4 PM

Mobile Banking Customer Support

844-782-7206

Mon-Fri 8 AM – 8 PM
Sat 8 AM – 4 PM

Online/Mobile Banking Password Resets

800-986-2265

Mon-Fri 8 AM – 8 PM
Sat 8 AM – 4 PM

Online/Mobile Banking Multi-Factor Authentication Reset

833-509-3246

Mon-Fri 8 AM – 8 PM
Sat 8 AM – 4 PM

Report Suspicious Emails

To report a suspicious email that uses Commerce Bank's name forward to phishing@commercebank.com1

24-Hour Account Information Line

800-453-2265

Personal Accounts & Services

800-641-2265

Mon-Fri 8 AM – 8 PM
Sat 8 AM – 4 PM

Reorder Personal Checks

Premier Member Support Team

800-322-1554

Mon-Fri 8 AM – 8 PM
Sat 8 AM – 4 PM

Personal Loans and Home Equity Lines of Credit

800-449-9829

Mon-Fri 8 AM – 8 PM.
Sat 8 AM – 4 PM

Personal Loan Web Payments

866-658-9333

Consumer Web Payments

24 Hour Online Payments

Personal Loan Payment Options

Mortgages — New Loans and Applications

800-903-3210

Mon-Fri 8 AM – 5 PM

mymortgage@commercebank.com1

Mortgages — Existing Loans

800-821-0083

Mon-Fri 8 AM – 5 PM

ask.cbm@commercebank.com1

Commerce Brokerage Services, Inc.

800-772-7283

Student Loans

855-342-2006

Mon-Thu 7 AM – 8 PM
 Fri 7 AM – 7 PM
 Sat 9 AM – 1 PM

Request information or report an error on your mortgage or home equity loan:

To request information or report an error on your mortgage or home equity loan, written correspondence with your name, account number, and details of your request/concern can be sent to:

Home Equity Loans

Installment Loan Customer Service
PO Box 411647
Kansas City, MO 64141-1647

Mortgage

Commerce Bank Mortgage Corp.
922 Walnut St, Suite 1100
Mailstop: TB11-CM3
Kansas City MO 64106

mySpending Card®

888-373-2883

Mon-Fri 8 AM – Midnight
 Sat 8 AM – 4 PM

From outside the U.S. call collect: 314-514-6299

Lost or Stolen mySpending Card®

888-373-2883

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Debit Card

800-617-7480

Mon-Fri 8 AM – Midnight
 Sat 8 AM – 4 PM

From outside the U.S. call collect: 314-514-6299

Lost or Stolen Debit Card

800-617-7480

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Consumer Credit Card

800-645-2103

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Lost or Stolen Consumer Credit Card

800-645-2103

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Student Loans

855-342-2006

Mon-Thu 7 AM – 8 PM
 Fri 7 AM – 7 PM
 Sat 9 AM – 1 PM

Student Banking

800-453-2265

Mon-Fri 8 AM – 8 PM
 Sat 8 AM – 4 PM

Money101@commercebank.com1

Credit Cards & Consumer Loans

Credit Bureau Disputes Representative
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form — Credit Card Consumer Loan [PDF]
Fax: 816-760-3748

Deposit/Savings Accounts/Chexsystem

Credit Recovery Dispute Representative
PO Box 419248
Mailstop: KCREC-10
Kansas City, MO 64141-6248
Credit Report Dispute Form — Deposit Savings Chexsystem [PDF]
Fax: 816-234-7021

1st Mortgage Loans - Commerce Bank Mortgage

922 Walnut, Suite 1100
Mailstop: TB11-CM3
Kansas City, MO 64106
Credit Report Dispute Form — Mortgage [PDF]
Fax: 816-234-2479
Phone: 800-821-0083

Student Loans

Our student loan servicers handle credit disputes.
Credit Report Dispute Form — Student Loan Services [PDF]
Phone: 800-666-3910

Visa ICS/Advanced Resolution Services, Inc.

Credit Bureau Disputes Visa ICS/ARS
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form — Visa ICS report [PDF]

Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma, and Colorado. All branches will be closed on federal holidays. View our holiday schedule.

Note: All times given in Central Time.

We're here when you need us.

We may be nearly 160 years old, but we're always working to best support our customers' needs. We're here to help you bank where, when and how you would like — whether that's online, on mobile, over the phone, or in person.
bank icon

Disclosures:

  1. To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

To view or print a PDF file, Adobe Reader® 9.5 or above is recommended. Download the latest version.

Back to top