Checking FAQs
Online Banking & Online Bill Pay
How can I check my balance and transactions online?
Stay close to your money with Online Banking.
What does Online Banking and Online Bill Pay cost?
- Online Banking: FREE
- Online Bill Pay: FREE
- Online Banking through Quicken®: FREE with CommerceRelationship Checking accounts.
Other accounts: $3.00 per month for up to 8 sessions; $0.35 for each additional session. - Online Banking through Quicken PLUS Online Bill Pay: FREE with CommerceRelationship Checking accounts.
Other accounts: $9.95 per month for up to 20 payments; $0.35 for each additional payment.
How do I activate Online Banking and Online Bill Pay?1
Once you’re ready to activate, it just takes a few minutes.
You will need:
- Your checking or savings account number
- Your Social Security Number
- Your mother’s maiden name
- The amount and date of your last deposit
What are the current Certificate of Deposit rates?
View rates online or give us a call at 800-453-2265. Or, feel free to stop by your nearest Commerce branch location your Commerce Banker will be happy to help.
What does a safe deposit box cost?
Boxes are priced by size. Stop by or call the branch where you’d like to have your safe deposit box — your Commerce Banker will be happy to speak with you about the price.
Account Opening & Maintenance
How can I open a Commerce Bank account?
If you’re new to Commerce, you can apply online or stop by any Commerce branch to open an account. If you’re already a Commerce customer, you can log in to Online Banking and open an account, call us at 800-453-2265 or stop by your nearest Commerce branch location.
What information do I need to bring to Commerce Bank in order to open an account?
You’ll need to bring two forms of identification (including a government-issued photo ID such as a driver’s license, passport or state ID card), your employer name and phone number and proof of your address.
Where do I find my routing number?
Checking account and routing numbers can be found on your checks – view example.
How do I reorder more checks?
Call us at 800-453-2265 or stop by your nearest Commerce branch location.
How much will my checks cost?
The cost varies, depending on the check type, style and quantity. Reorder your checks today.
How do I get a copy of my check?
You may request a copy by phone or in person at the branch. A fee may apply. You may also print images of your check through Online Banking at no cost.
How do I stop payment on a personal check?
Call us at 800-453-2265 or stop by your nearest Commerce branch location.
How do I transfer funds from one account to another?
You can transfer funds easily through Online Banking or set up a one-time or recurring automatic transfer — just give us a call at 800-453-2265.
How do I set up a recurring transfer?
In Online Banking, simply click go to the “Transfer Funds” page by making the appropriate selection of “Transfers” then “Internal Transfers” or “Transfers”, and select the amount, date and frequency of your recurring transfer.
How can I set up direct deposit?
Contact your employer’s payroll department — use our Direct Deposit Authorization Form [PDF] to make it easier.
How can I receive my statements electronically?
In Online Banking, simply click on “Account Management” under “Customer Service,” and select “Choose your Statement Options/Stop Paper Statements.”
How do I change the name on my account?
Stop by your nearest branch with a valid ID card and your Marriage Certificate or License. In the case of a name change resulting from divorce, bring your Decree of Dissolution of Marriage. In the event of other occurrences such as adoption, bring any official document that specifies the new name, such as a Court Order.
I’ve moved, how do I change my address?
Just stop by the branch with proof of your new address, such as a utility bill with your name on it or a signed and dated lease. Or, log in to Online Banking and go to “My Profile” under “Customer Service”, and click on “Mailing Address.”
How do I close my account?
Stop by any Commerce branch location — we’d love to talk with you about alternatives available to meet your financial needs.
General information
What are your hours?
Hours vary by banking centers. Please use our Branch & ATM Locator to find the hours of the branch closest to you.
How can I reach a Commerce Bank representative?
- Call us at 800-453-2265
- Find a Branch or ATM near you
Questions about which account is right for you?
We’re here to help you make the best choice. Just give us a call.
800-453-2265
Disclosures:
1 Commerce checking account required.
Deposit Agreement & Disclosures
To view or print a PDF file, Adobe® Reader® 9.5 or above is recommended. Download the latest version.
