Paperless Statement FAQs

How do I sign up for paperless statements?

Log in to Commerce Bank Online Banking
On the Account Activity screen for any account, choose "Manage Paperless Settings" in navigation on the left.
select your desired options for Overdraft Notice Options and Statement Options for each account.
Select "Save"

Or you can:

Call 800-368-6835
Come by your nearest Commerce Bank branch location

After signing up, when will I receive my first paperless statement?

Paperless statements are always available to customers who have activated Online Banking. We will send an email to your primary email address on file notifying you when your paperless statement becomes available each month. If you are currently receiving a paper statement delivered by U.S. Mail, it will be delivered for one (1) more statement cycle after selection of the paperless statement option.

I signed up for paperless statements, why am I still receiving paper statements?

If you are currently receiving a paper statement delivered by U.S. Mail, it will be delivered for one (1) statement cycle after you select the paperless statement option.

How far back can I access my paperless statements?

Each paperless statement, including any legal notices about your Account which are provided electronically as part of your statement, will remain available online for seven (7) years. You may also print the statements or download to your own system as needed.

What software do I need to view paperless statements?

Your paperless statements will be delivered as an Adobe^® Portable Document Format (PDF) file. To access and retain a PDF file, you need the free Adobe Acrobat^® Reader^®.

Will paperless statements have the same information as paper statements?

Yes. A paperless statement contains the same information as your paper statement.

Can my joint account holder view the paperless statements?

Yes, joint account holders can obtain individual access to Online Banking and view statements.

How can I change the email address that my paperless statement notification is sent to?

You may change your email address in Online Banking under “Customer Service”.

Click on “My Profile”
Select “Contact information.”

How will I know when my paperless statement is available?

We will send an email reminder to the primary account holder’s email notifying you when your paperless statement is available to view through the Commerce Bank Mobile App (available for iPhone® or Android®) or Online Banking. Email notification is automatically enabled when you elect the paperless statement option in Online Banking.

If I don’t receive or if I delete my email notification, can I still view my paperless statement?

Yes.

Log in to Online Banking
Click on "Statements" under "Accounts."
Select the account then the statement you want to view.

Can email notifications be sent to multiple email addresses?

No, email notifications cannot be sent to multiple email addresses at this time. A notification will only be sent to your primary email address on file.

Why didn’t I receive my paperless statement notification for this period?

An incorrect email address or email filter could be the issue. To confirm we have the correct email address for you:

Log in to Online Banking.
Click on “My Profile” under “Customer Service.”
Select “Contact Information.” If the email address is incorrect, please update your primary email address.

If the email address is correct, your email filter may be blocking emails sent from our email address. If so, please adjust your filter or junk mail settings to allow emails coming from Commerce Bank (CommerceBankStatements@asklistensolve.com). This will allow you to receive paperless statement notifications from us.

What if I want to receive paper statements again?

You may change your statement option in one of three ways:

Click “Account Management”
Select “Statement & Overdraft/Insufficient Funds Notice Options”

Call 800-368-6835
Come by your nearest Commerce branch

Note: Fees may apply to obtain paper statements.

Credit Card Paperless Statements

Why didn’t I receive a statement for this period?

Regardless of format (paper or electronic), periodic statements are only produced if credit card transaction activity has occurred during a given statement cycle.

Can I sign up for credit card paperless statements even if I don’t have a Commerce deposit or savings account?

Yes. Paperless statements are available for all credit cardholders regardless of deposit or savings account relationships.

If I have multiple credit card accounts, can I receive paperless statements only for selected accounts?

Yes. You may select a statement delivery option for each credit card account you have with Commerce Bank.

Which Commerce Bank credit cards are eligible to enroll in paperless statements?

All personal credit card accounts are eligible to enroll in paperless statements.

Can I mail in my payment if I receive paperless statements?

Yes. Payments can be mailed to:

Commerce Bank
P.O. Box 806000
Kansas City, MO 64180-6000

Include your name, address and account number with your payment.

Disclosures:

† To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

Deposit Agreement & Disclosures

Log in to Online Banking or select an account: