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4.5/5 overall rating
(2295 reviews)
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11/15/2024
Michelle
Lone Jack, MO
Cardholder since 2003
11/15/2024
William
Chesterfield, MO
Cardholder since 1986
11/15/2024

Very satisfied, great customer service

Great customer service. They honor your credit history and timely paying of bills. I like that you can customize alerts of your card usage. Gives you peace of mind. Appreciate cash back option on Rewards, but could do better on percentage.
Deborah G
Columbia, MO
Cardholder since 2017
11/15/2024

Rewards not rewarded, help not responded to

I trust commerce or I would have used the word fraud.since 2022 I have hhad no access to rewards points. The system was either down or not accessible. Recently changes were made and i had access to points from the time of the change to the present. Wednesday I got 5 dollars credit at Dollar General. Ibam supposed to hear back about the two years during which I received no points. Since ai use the commerce card for everything, there should be a substantial backlog, obviously I should have given up on you a long time ago, but I have such a long history with Commerce and have been treated so well that I keep expecting a satisfactory resolution, more fool I, I guess. I should start shopping around, but I really don't want to.
Sue
Pekin, IL
Cardholder since 1996
11/15/2024
Fred L
De Soto, MO
Cardholder since 2002
11/15/2024
Lawrence
Summerfield, FL
Cardholder since 2018
11/15/2024
Margaret S
Saint Charles, MO
Cardholder since 2000
11/15/2024
Sherry H
Independence, MO
Cardholder since 2002
11/15/2024
Jonathan
Frisco, TX
Cardholder since 2024
11/15/2024

Credit card with many offers

Rewards redemption is very easy
Azucena S
Del Rio, TX
Cardholder since 2020

Disclosures:

Use of Commerce Bank Credit Cardholder Ratings & Reviews: The credit-card ratings and card-specific reviews displayed on commercebank.com were submitted by verified Commerce Bancshares, Inc. (Commerce Bank) credit-card holding customers who voluntarily completed a customer satisfaction survey. The numerical/visual star ratings and corresponding feedback should not be considered or interpreted as the opinions and viewpoints of all Commerce Bank clients and are utilized for information-only and product-enhancement purposes. Ratings and reviews are specific to the credit-card product type displayed. Commerce Bank does not endorse or guarantee review submissions and assumes no liability for actions or decisions based solely on, or a combination of, utilizing these customer ratings and reviews as a definitive point of reference when deciding to apply for a Commerce Bank credit card. Product offerings, benefits and promotional offers may change over time and some submissions might not reflect the most-current offerings.

Prior to publishing all ratings, reviews and recommendations online at commercebank.com, comments and reviews were filtered for profanity; spelling errors are subject to correction. These surveys were sent in October and November 2024 using a 10-point scale, which has been converted to a 5-star scale, where 10-9 points = 5 stars; 8-7 points = 4 stars; 6-5 points = 3 stars; 4-3 points = 2 stars and 1-2 points = 1 star. Overall visual-star ratings adjacent to each credit card are an aggregated average of all ratings received.

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