Commerce Bank Mobile App FAQs
Attention iOS users:
To ensure that we're meeting the current standards for security and performance, the Commerce Bank Mobile App can only be updated on devices with iOS 12 or newer. To keep your app up-to-date, please update your device's operating system.How much does it cost to use the mobile app?
What devices work with the mobile app?
Android™ and iPhone® devices with the following Operating Systems are supported:
- Android™: Version 5.1 or later
- Apple® iOS: Version 11.0 or later
I’ve downloaded the mobile app. How do I sign in for the first time?
On the login page, enter the same Customer ID and Password you use for Online Banking. If prompted, answer your challenge question or complete multi-factor authentication, then review and accept the Terms and Conditions.
What if I don’t remember my Customer ID?
What if I don’t remember my password?
What is “Remember Me”?
What if I become locked out of the mobile app?
What happens if my mobile phone is lost or stolen?
Can I transfer funds in the mobile app?
How do I lock and unlock cards?
How do I customize the app?
Can I use the mobile app outside of the U.S.?
Note: Commerce Mobile Deposit and Bill Pay aren't available outside the U.S.
What is Face ID? What is Touch ID or fingerprint login?
Both Apple® and Android™ use versions of authentication technology. Depending on your model, your phone may use facial recognition or fingerprint authentication as a replacement for your password; this may be used to log in to our mobile app. Refer to your device’s user’s manual for additional information about this technology.
To set up Face ID, click on the green menu button, select Profile, Settings, & Alerts, select Use Face ID, and then click on the button to enable the feature.
We do not recommend activating Face ID or fingerprint login features if you share your phone or device with others. Anyone with access to your device can add a fingerprint to your device — and once added, that fingerprint can be used to access the Commerce Bank Mobile App, and any other apps that you’ve set up to use fingerprint authentication.
What is Instant Balance?
Adding a widget on my iPhone®:
- Swipe right over the Home screen or Lock screen.
- Scroll to the bottom and tap “Edit.”
- To add a widget, tap the “Plus” sign. To remove a widget, tap the “Minus” sign. To reorder your widgets, touch and hold the horizontal lines next to the apps and drag them in the order that you want.
- To finish, tap “Done.”
Adding a widget in Android™:
- Press and hold the “Home Screen” until the Widgets option displays.
- Select Widgets and locate the Commerce Bank Mobile App.
- Select the app by tapping it and it will load to your Home Screen.
Please note that this feature is not password protected. Though your account number is always hidden, other people could see your balances if your device is lost or stolen.
We recommend you always keep your device’s password protection turned on.
† To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
The information provided on this website is not meant as a recommendation or endorsement of any specific security or strategy. An individual’s situation can vary; therefore the information provided above should be relied upon only when coordinated with individual professional advice.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc.
Android and Google Play are trademarks of Google Inc.
Mutual funds, annuities, and other investment products:
|
Not FDIC-insured |
May lose value |
No bank guarantee |
Commerce Brokerage Services, Inc., Member FINRA/SIPC, is a wholly owned subsidiary of Commerce Bank. This site is not intended for use by, or to provide any information to, investors in any state where Commerce Brokerage Services, Inc. is not registered or in any jurisdiction outside the United States of America where such use would be prohibited or otherwise regulated. Nothing on this web site shall be considered a solicitation to buy or an offer to sell a security to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the securities laws of such jurisdiction.
